September 2017 – Cloudvirga
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by Austin Kilgore, Editor in Chief, National Mortgage News

Lenders and technology developers have made considerable progress improving the customer experience of applying for a mortgage. And after years of regulatory and business uncertainty that's depleted budgets and stifled innovation, momentum for widespread digital mortgages may finally be on their side.

by Austin Kilgore, Editor in Chief, National Mortgage News

For more than a decade, technologists have envisioned a fully paperless origination process where the closing transaction is consummated with an electronic promissory note. The e-mortgage mantra held that digital forms and electronic signatures could save the industry time and money by not printing, faxing and shipping paper between borrowers, lenders and investors.

by Kyle Kamrooz, Co-founder, Cloudvirga

The mortgage industry is suffering from shiny object syndrome, and it's hampering the progress we could be making toward true innovation and transformation. Lending executives are under dual pressure from both the CFPB's directive to deliver a glitch- and complaint-free "borrower experience" and reports of consumer demand for mortgage transactions that resemble other app-enabled online purchases.

In response, many are focusing the bulk of their time and resources on user experience and overlooking an area of far greater pain: the frustratingly inefficient mortgage process happening behind all those pretty loan applications.